Get in touch
Have a question about HouseCheckup? We typically respond within 24 hours.
General Enquiries
Questions about HouseCheckup, partnerships, press, or anything else.
info@housecheckup.co.ukCustomer Support
Help with reports, refunds, account issues, or technical problems.
info@housecheckup.co.ukEmail us
Every message goes to a person, not a ticket queue. We typically reply within 24 hours.
info@housecheckup.co.uk
Tap to open your email app, or copy the address.
Questions answered free, by a human
Bought a report? Questions about it are answered free. Reply to the email your report arrives in and we will explain any finding, show you the underlying source, or dig further into anything it flagged ā for the property in your report. It is not a survey, a valuation or legal advice, and we will tell you plainly when a question needs a surveyor or your solicitor.
The quickest route is to reply to the email your report arrived in ā it reaches us directly and already tells us which property you mean.
To help us answer first time
- Include the full address the report covers.
- Quote the section or the line you are asking about ā we will show you the source behind it.
- If a search from your solicitor says something different, send us that too. Disagreements between sources are usually the most useful thing in the whole report.
HouseCheckup
A trading name of BSI OĆ, a company registered in Estonia.
Coverage
England, Wales & Scotland ā reports are delivered by email
Response time
Within 24 hours, Monday to Friday